Returns & Refunds
Quality is our highest priority. Always has been, always will be.
- What to return?
We will happily refund ( to the original method of payment) any regular-priced items in new condition within 30 days of shipping date.
For all returns or exchanges, items must not be washed, worn or damaged. All original tags must be attached and you’ll have to present a valid receipt.
- When will get the refund?
All refunds will be processed within 3 to 5 business days upon receipt of your return package. When your refund is completed, we'll e-mail you right away and let you know.
- Does Chicnico offer replacements and exchanges?
We apologize if you have received a damaged or a defective item and will gladly resolve this issue by replacing an exact item for you without charging any shipping fees. If you're exchanging for a different size or color, or you're expecting to change to another item, we would like to help, but we'll charge you for the shipping fees.
Notice: we only accept exchanges within 30 days of the shipping date.
- Return/Exchange Form
If you decided to return or exchange your item, a properly filled Return/Exchange Form has to be shipped back together with your package to process the return/ exchange:
Our return address is:
Address: FULISHENGYUEJU No.20-1506 SHI, JIUQIAO ROAD No.1 ;
District: JIUGONG TOWN, DAXING DISTRICT;
Zip/Postal code: 100076
Recipient: Zhao Shuo
Once we receive your package, we will promptly process an exchange or issue a refund in accordance with this policy.